Frequently Asked Questions

Minimum order quantities vary by product category. For example, beverages require a minimum of 10 cases, groceries and dry goods start at 20 units, and dairy products at 25 units. The overall minimum order value is $500. You can find the full list of category-specific minimums on our Wholesale Program page. Enterprise accounts may negotiate custom minimums with their dedicated account manager.

First, register for a wholesale account by contacting us through our contact form or emailing info@primeandglobal.com with your business details and trade documents. Once approved (typically within 48 hours), you can browse our full product catalog, add items to your order, select your preferred shipping method, and checkout. You can also send your order list directly to your account manager via email for processing.

Yes, we offer custom product bundles tailored to your market's needs. Whether you need a specific mix of brands, product categories, or pack sizes, our sourcing team can put together a custom order. This service is available to all account tiers, though Business and Enterprise clients receive priority handling. Simply share your requirements with your account manager or email us at info@primeandglobal.com with a list of desired products and quantities.

Our wholesale pricing is tiered based on your order value. Starter accounts ($500-$2,000 per order) receive standard wholesale pricing. Business accounts ($2,000-$10,000) enjoy a 5% discount on all products, and Enterprise accounts ($10,000+) receive a 15% discount. Prices are listed in USD and updated quarterly. All pricing is visible once you log into your approved wholesale account. We also offer spot pricing for exceptionally large orders -- just ask your account manager.

Absolutely. Volume discounts are built into our tiered pricing structure. Business tier clients automatically receive a 5% discount, while Enterprise clients receive 15% off. Additionally, for individual product lines where you order significantly above the minimum quantities, we can often provide extra per-unit discounts. Contact your account manager to discuss volume-specific pricing for your regular order lines.

We accept bank transfers (SWIFT/SEPA), credit cards (Visa, Mastercard, American Express), and PayPal for business accounts. Starter accounts pay upfront or on delivery. Business tier clients qualify for NET 30 payment terms, and Enterprise clients can access NET 60 terms. All invoices are issued in USD, EUR, or GBP depending on your preference. For new accounts, we may require prepayment on the first two orders before extending credit terms.

We ship to over 50 countries across Europe, the Middle East, Africa, Asia Pacific, and the Americas. Our central distribution hub is in Amsterdam, Netherlands, which gives us excellent access to major shipping routes worldwide. If your destination is not listed on our Shipping page, contact us -- we can often arrange custom shipping routes to virtually any location.

Delivery times depend on your location and chosen shipping method. Standard shipping to Europe takes 3-5 business days, to the Middle East 5-7 days, to Africa 7-14 days, to Asia Pacific 7-10 days, and to the Americas 5-10 days. Express shipping (air freight) can reduce these times to 3-5 business days for most destinations. Bulk freight timelines are customized based on the order size and destination port.

Shipping costs are calculated separately based on destination, weight, volume, and your chosen shipping method. However, we offer free standard shipping on all orders over $5,000. Enterprise tier accounts receive free standard shipping on every order regardless of value. Import duties and taxes at the destination country are always the buyer's responsibility. Shipping costs are clearly displayed before you confirm your order.

100% authentic, guaranteed. We source all products directly from manufacturers or their authorized distributors within the European Union. Every product comes with full traceability documentation, including batch numbers and certificates of authenticity. We are ISO 9001 certified and HACCP compliant, which means our entire supply chain is audited to ensure product integrity from source to delivery.

Yes, we carry a wide range of halal-certified products across multiple categories including dairy, beverages, snacks, and groceries. Products that hold halal certification are clearly marked in our catalog. If you specifically require halal-certified product lines for your market, let your account manager know and we can provide a filtered catalog showing only halal-approved items. We can also provide copies of the halal certificates for your import documentation.

Product freshness is a top priority. Our Amsterdam warehouse maintains temperature-controlled zones for different product categories. We operate on a first-in, first-out (FIFO) inventory system and guarantee a minimum of 70% remaining shelf life at the time of dispatch. Perishable items are shipped in temperature-controlled packaging or reefer containers. Our quality team inspects every batch before it enters our warehouse and again before dispatch.

To register, visit our Contact page and submit your business details, including your company name, registration number, country, and the types of products you are interested in. You can also email us directly at info@primeandglobal.com. Our team will review your application and, once verified, you will receive login credentials within 48 business hours. You will need a valid business registration or trade license to qualify.

Yes. Every order is assigned a unique tracking number which is emailed to you once the shipment is dispatched. You can use this number to monitor your order's progress in real time through our carrier's tracking portal. You will also receive automated email notifications at key milestones: order confirmed, dispatched, in transit, customs clearance, and delivered. For any tracking concerns, our support team is available via phone or email during business hours.

We accept returns or issue credit for products that arrive damaged, defective, or do not match the order specification. You must notify us within 48 hours of delivery with photographic evidence. We do not accept returns for products that have been opened, stored improperly after delivery, or returned due to change of mind. For perishable goods, claims must be made within 24 hours of receipt. Full details are available in our Terms & Conditions.